Helpshift - おれのぶろぐ

helpshiftというユーザーサポートをチャット形式で出来るようにしてくれるサービスがあったので試してみました。

https://www.helpshift.com

ユーザー登録
API_KEY, DOMAIN, APP_IDの取得
SDKの導入
SDKは以下の種類のものが用意されています。
iOS
Android
Unity
Cocos2d-x
PhoneGap
SDKでできること
In-app Messaging

f:id:nkmrh:20140604185425p:plain

Showing a Particular FAQ Section

f:id:nkmrh:20140604185433p:plain

Showing a Particular FAQ Question

f:id:nkmrh:20140604185437p:plain

Skinning the Helpshift SDK to match the look-n-feel of your app

f:id:nkmrh:20140604185441p:plain

Customize localizable strings to support multiple languages in the SDK UI.
Push and In-app notifications
Track events and user actions when the user starts a new conversation.
Asking for reviews and feedback

f:id:nkmrh:20140604185421p:plain

・質問を送信する為のチャット画面を表示するコード


- (BOOL)application:(UIApplication *)application didFinishLaunchingWithOptions:(NSDictionary *)launchOptions
{
    [Helpshift installForApiKey:@"xxxxxxxxxxx"
                     domainName:@"xxxxxxxxxxx"
                          appID:@"xxxxxxxxxxx"];
    
    // NOTE: This is just an empty window & a view controller to demo the showConversation API call
    self.window = [[UIWindow alloc] initWithFrame:[[UIScreen mainScreen] bounds]];
    self.window.backgroundColor = [UIColor whiteColor];
    self.window.rootViewController = [[UIViewController alloc] init];
    [self.window makeKeyAndVisible];
    // You can get rid of the above 4 lines once done testing Helpshift SDK
    
    
    // NOTE: Move the line below to wherever you would like the Helpshift chat screen
    // to open. E.g. a contact button in your app settings
    [[Helpshift sharedInstance] showConversation:self.window.rootViewController
                                     withOptions:nil];
    return YES;
}

・SDKのチャット画面

f:id:nkmrh:20140604185357p:plain